BrandSafway Customer Service Representative in Woodland, California

Customer Service Representative

Woodland,CA

ABOUT THE COMPANY:

Aluma Systems is a wholly-owned subsidiary of Brand Industrial Services, LLC (“Brand”). With nearly $5 billion in revenue, approximately 32,000 employees worldwide, and over 350 locations in 30 countries, Brand is a leading provider of specialized services to the global industrial, commercial and infrastructure end markets.

Aluma Systems has its headquarters in Toronto, Ontario, Canada, and delivers high-efficiency concrete forming and shoring to projects ranging hotels and stadiums to airports and power plants. Aluma Systems’ concrete construction services include rental/sales of forming and shoring solutions, engineering design aluminum and steel shoring solutions, pre-assembly on and off site, temporary shoring for existing and new construction, project management/site technical direction, safety programs and training, and custom aluminum concrete forming systems. Aluma Systems has 14 locatons and employs a staff of approximately 287 employees in the U.S. and generates annual revenue of approximately $612 million. For additional information, visit https://www.aluma.com/us/.

POSITION SUMMARY:

Responsible of providing excellent customer service to both outside and inside sales representatives. Perform administrative and complex tasks to ensure proper setup and accurate billing of all projects.

RESPONSIBILITIES:

• Guarantees proper invoicing of all projects

• Partner with Sales Representatives to provide good customer service and meet sales goals

• Coordinate with Operations to meet the customer’s needs and organizational procedures

• Detects and implements adjustments to improve client satisfaction

• Set up jobs in system

• Create orders for jobs based on Sales direction and input

• Create billing instructions for invoicing of all projects

• Field sales and customer service calls

• New projects

­ Ensure all new project information is received- signed contract, proper JSU form, and any other information needed

­ Create new project in J&E and Profield and obtain new job#

­ Enter orders in system for deliveries for projects

­ Provide Collector all pre-lien information for all new projects

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• Customer Service

­ Field all billing customer calls

o Provide customers with administrative information on equipment movement

o Invoice clarification

o Coordinate with sales about customer complaints and customer satisfaction

• Maintain internal working relations with Finance Manager, Branch Manager, Credit & Collections, Operations

• Maintain external working relations with Customers, Carriers & Suppliers

• Other duties as assigned

Qualification REQUIREMENTS:

Education/Experience:

• 2 year degree or equivalent work experience.

• At least 1 year of experience in Customer Service positions

• Knowledge and experience in the construction industry is a plus

Skills:

• Microsoft Office – Excel, Word, Outlook

• Basic computer knowledge and skills

• Integrity and ethics

• Team work

• Continuous Improvement

• Communication skills

• Interpersonal skills

• Proactivity

• Consistent good results

• Customer Service oriented

• Organization

Travel Requirements: No travel required

Other Requirements: Occasional overtime and/or weekend shifts may be required

Proven track record of timeliness and punctuality

Job Ref: 126039