Job Information
BrandSafway Suspended Access Manager in Sparrows Point, Maryland
Suspended Access Manager
Summary
Title: Suspended Access Manager
ID: 2054638
Location: Sparrow's Point, MD
Job Function : Operations Management
Description
Spider® is a division of SafeWorks LLC, the largest manufacturer and distributor of powered suspended access and safety solutions in North America, serving more customers with a wider variety of products and services than any other company. Learn more at www.spiderstaging.com.
SafeWorks LLC, is a subsidiary of BrandSafway, a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure end markets. SafeWorks LLC, is the global leader in powered suspended access solutions for commercial construction, elevator, infrastructure, power generation, offshore and wind energy markets. Since the introduction of the original Spider work basket in 1947, we have been designing, manufacturing, distributing and services suspended scaffolding and fall protection solutions to end users and through equipment dealers under the Spider, Power Climber, Power Climber Wind and DualLift brands.Come join our growing team. We are looking for a Suspended Access Manager .
The Suspended Access Manager supervises the daily operations of one or more Spider branch rental locations and is responsible for achieving a high level of customer satisfaction and market goodwill. The Manager’s core responsibility is to plan, schedule and direct branch personnel to ensure customer satisfaction, increase revenue and increase productivity. The ideal candidate must be a strong leader to promote a positive safety culture and maintain a safe work environment. Must have great people and interpersonal skills to communicate across the entire organization. Prior supervisory experience building and managing strong teams. Good time and project management skills to achieve goals and meet deadlines, very organized. Problem solving and decision-making skills, excellent customer service and client focused. Must be very comfortable, with proven experience working at high elevation.
Responsibilities
Represents the company in dealings with customers regarding orders, fulfillment issues, schedules, and deliveries
Develops and achieves service revenue plan in conjunction with the Area Director. Maintains daily tracking system to monitor both contract and straight time service revenue
Directly supervises branch technicians and administrative staff. Administers performance evaluations, sets, and communicates individual goals
Is responsible for or may assist other personnel with quoting rental rates under the guidelines set by the Area Director. Processes rental and sales orders. Checks with other branches on availability of rental equipment when necessary. Requisitions and transfers new into used on the approval of the branch manager. Maintains quote file on all rental contracts
Assists on sales calls and customer interface as requested. Performs sales functions such as telemarketing as required by Area Director
Maintains “real time” transactions and inventory integrity by conducting cycle counts as defined in the administrative manual
Assists with requests relating to inventory management, scheduling, recalls, service problems, procurement of supplies, etc.
Maintains the highest standard of quality and safety for all branch personnel. Stays current and is responsible for implementing all applicable safety regulations at the branch location and field sites
Identifies technical training needs of staff, provides on-the-job training, and arranges formal classroom training
With an approved purchase order or requisition, orders material from vendors or manufacturing. Ensures that adequate inventory levels are maintained. Develops and maintains accurate counts on new and rental equipment, by organizing and participating in physical inventory counts
Ensures accuracy and timeliness of all service paperwork
Maintains a safe, clean, and organized service area
Qualifications
Associate degree in business, construction technology or related field or equivalent combination of education and experience.
Minimum three years of progressively responsible positions, preferably within the swing stage industry or closely related industry.
Minimum of two-year prior experience in a manager/supervisor role
At least 3 years of construction management experience.
Depth knowledge of industrial and commercial scaffold construction principles and techniques.
Knowledge of safe scaffolding methods and materials, project estimating techniques.
Must have a valid driver’s license with clean driving record.
Swing stage product knowledge (hands on Spider equipment experience preferred)
Skilled in safe rigging practices
Strong managerial and analytical skills.
Computer and software literacy required. Prefer proficiency in MS Office and JD Edwards software
Excellent interpersonal communication skills both in-person and on the phone
Strong customer service orientation and experience
Must be able to work in high environments up to 100 floors above ground
Must be able to lift and carry a minimum of 50 pounds
PHYSICAL DEMANDS :
The Suspended Access Manager on occasion may be required to do the work of a Technician. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position requires that an employee be able to stand, walk, and lift to 50lbs. for 2/3 or more of their shift. Suspended Access Managers frequently lift to and over 50lbs., reach, stretch, climb, crouch, push or pull large objects, grasp, and carry heavy objects, and sit. Additionally, the job may require a minimal amount of crawling.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Suspended Access Managers work in varying environments. They may work indoors, outdoors, or both on any given day. Dirt, dust, loud noises, fumes, odors, chemicals, injury exposure and poor visibility are often encountered. Job site hazards can include any of the following: elevated workplace (up to 100 stories above the ground), mechanical hazards, fire hazards, and radiation. Also, depending on factors including geographical location, season, and/or weather, Operations Managers may be required to operate in extreme heat, extreme cold, or high humidity. Measures are taken to make each job site a safe working environment.
BrandSafway, including its subsidiaries, is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, religion, gender, marital status, sexual orientation, age, disability, special disabled or Vietnam or other era veteran status.
Notice to all potential job candidates:
Please be advised that BrandSafway will never require or ask for any fee from you in exchange for being considered, hired, promoted, transferred or having ongoing employment with us. It is a violation of our Code of Conduct if any employee requests any money or fee from you in exchange for any special treatment or consideration. If anyone, regardless whether an existing employee, or anyone else, requests payment of any fee in exchange for being hired into our company, you may confidentially contact our HR Compliance department at hrcompliance@brandsafway.com and provide the name of the individual and any other documentation or proof of such an act.